Refund & Return Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within a few business days.

No Results Guarantee

If you’ve used the product as instructed and did not achieve the expected results, you may qualify for a refund under our No Results Money-Back Guarantee. Please contact us within the return period for assistance.

Non-Returnable Items

For hygiene and safety reasons, used hair styling tools may not be eligible for return unless the item is defective or damaged upon arrival.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photo or video evidence so we can resolve the issue promptly.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Shipping fees are non-refundable.

How to Start a Return

To initiate a return or refund, please contact our customer support team with your order number and reason for return. We’ll guide you through the process.

To initiate a return, please contact support@oli-verae.com. You are responsible for the cost of return shipping, and we recommend using a trackable shipping service to ensure your package reaches us safely.